Refund policy

Returns and refunds

Luvere, 16 Quai Jean-Charles Rey, 98000 Monaco. Email: contact@theluvere.com.

Our 30-day return policy

You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it: unworn, unwashed, with tags and in its original packaging. Please keep your order confirmation or proof of purchase.

The 30-day period applies to full-price items. Items bought on sale can be returned within the statutory withdrawal period described below (customers in the European Union, European Economic Area and United Kingdom); for other destinations, sale items are final sale.

How to return an item

  1. Email contact@theluvere.com with your order number and the item(s) you want to return.
  2. We will send you a return shipping label and instructions. Where we cannot provide a label for your country, the direct cost of returning the goods is yours.
  3. Send the item to:
    Luvere
    Yacht masters
    16, Quai Jean-Charles Rey
    98000 Monaco

Please contact us before sending an item back so that we can match it to your order. Parcels sent without notice may take longer to process.

Right of withdrawal for customers in the EU, EEA and UK (14 days)

If you are a consumer and your order is delivered to a country in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from your purchase within 14 days, without giving any reason. This right applies to all items, including sale items, and it applies in addition to our 30-day return policy.

  • Withdrawal period: 14 days from the day you (or a person you named, other than the carrier) receive the goods. If your order arrives in several parcels, the period runs from the day you receive the last one.
  • How to withdraw: tell us by a clear statement, for example by email to contact@theluvere.com. You may use the model withdrawal form below, but you do not have to. To meet the deadline, send your statement before the 14 days have expired.
  • Returning the goods: send the goods back to us without undue delay and no later than 14 days after you told us you are withdrawing.
  • Condition of the goods: you may handle and try on the item as you would in a shop. You are only liable for any loss in value that results from handling beyond what is needed to establish its nature, characteristics and fit. In that case we may reduce your refund accordingly.
  • Cost of returning the goods: we provide a return shipping label as described above. If we cannot, you bear the direct cost of returning the goods.

Refunds

  • If you withdraw under the EU/UK right, we will refund all payments we received from you, including the cost of standard delivery, without undue delay and no later than 14 days after we receive your withdrawal statement. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them back, whichever is earlier. Any extra cost you chose by selecting a delivery method more expensive than our standard delivery (for example express) is not refunded.
  • For returns under our 30-day policy, we will notify you once we have received and inspected your return and tell you if the refund is approved. If approved, you will be refunded within 10 business days.
  • We refund using the same payment method you used for the order. Your bank or card provider may need additional time to post the refund.
  • If more than 15 business days have passed since we approved your return, please contact us at contact@theluvere.com.

Faulty, damaged or wrong items

Please inspect your order on receipt and contact us immediately if an item is defective, damaged or not the item you ordered, so that we can make it right. If you are a consumer in the European Union, you also have a legal guarantee of conformity of at least two years from delivery: if an item does not conform to the contract, you are entitled to have it repaired or replaced, to a price reduction or to a refund, as provided by law. In such cases we bear the cost of returning the item.

Exchanges

The fastest way to get a different size or colour is to return the item you have and, once the return is accepted, place a new order for the item you want.

Items that cannot be returned

Items made to your specifications or clearly personalised cannot be returned or withdrawn, unless they are faulty.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Luvere, 16 Quai Jean-Charles Rey, 98000 Monaco, contact@theluvere.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Nothing in this policy affects your statutory rights as a consumer.